Privacy Policy

Ocean Breeze Cleaning Services ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with our online platform.

Information We Collect

We collect various types of information to provide and improve our cleaning services to you. This includes:

• Information You Provide Directly: This includes personal and contact details such as your name, residential or commercial address, phone number, and details about the cleaning services you require (e.g., type of property, specific cleaning needs, preferred scheduling). We also collect payment information (though we do not store full payment card details on our servers) when you make a booking or purchase a service.
• Information Collected Automatically: When you visit our online platform, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how our site is used and improve its functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process your bookings, schedule cleaning appointments, deliver the requested cleaning services (Residential Cleaning, Commercial Cleaning, Office Cleaning, Carpet Cleaning, Window Cleaning, End of Lease Cleaning, Post-Construction Cleaning, Specialised Cleaning Services), and manage your account.
• Communication: To communicate with you regarding your bookings, service inquiries, updates, and to respond to your questions or requests.
• Billing and Payment Processing: To process payments for services rendered and manage invoicing.
• Service Improvement: To understand how our services are used, gather feedback, and continuously improve the quality and range of our cleaning offerings.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our terms and conditions.
• Security: To protect the security and integrity of our online platform and services, and to prevent fraud or unauthorized access.

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processors, scheduling software providers, IT support). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Data Security

We implement a range of reasonable physical, technical, and administrative security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, for our legitimate business purposes, and to comply with our legal obligations. When your personal information is no longer needed for these purposes, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to:

• Access: Request access to the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal information.
• Erasure: Request the deletion of your personal information under certain circumstances.
• Restriction: Request that we limit the processing of your personal information under certain conditions.
• Objection: Object to the processing of your personal information under certain circumstances.
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the physical address provided below.

Cookies and Tracking Technologies

Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them to remember your preferences, understand how you interact with our site, and improve our services. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at: